Active Incident

Updated a few seconds ago

**AS45177 (Devoli) Core Network Status** For unplanned Chorus outages / notifications, please go to http://outages.chorus.co.nz/ Chorus unplanned outages recently resolved please go to http://outages.chorus.co.nz/ and click on "Recently Resolved". For UFF planned and unplanned outages, please review: https://ultrafastfibre.statuspage.io/
International traffic (Sydney)Degraded Performance

Incident Status

Degraded Performance

Components

IP Transit

Locations

Sydney


May 22, 2019 16:22 NZST
May 22, 2019 04:22 UTC
[Monitoring] Services are now fully operational with workarounds in place. Our vendor has determined that the service issue is due to hardware failure, and we have a replacement equipment on the way to the data center.

May 22, 2019 15:14 NZST
May 22, 2019 03:14 UTC
[Investigating] We've had a card fail in our Juniper router in Sydney, you may be experiencing some increased latency and/or packet loss as traffic traverses alternative paths; we're working with Juniper to resolve this ASAP. Further updates to follow.

Locations

xDSL / UFB / RBI / NBN Handovers

Operational

DNS

Operational

Vibe Ethernet

Operational

Voice

Operational

IP Transit

Operational

IntelliPath Services

Operational

Web Services

Operational

External Services

AWS EC2

AWS S3

Cloudflare

GitHub

New Relic

Salesforce

Slack

Zendesk

Scheduled Maintenance

Planned Work: Wellington RegionPlanned Maintenance

Schedule

May 22, 2019 02:00 - May 23, 2019 06:00 NZST
May 21, 2019 14:00 - May 22, 2019 18:00 UTC

Components

xDSL / UFB / RBI / NBN Handovers, IP Transit, IntelliPath Services

Locations

Citylink Wellington, Chorus Paraparaumu NGA, Chorus Wellington NGA, Chorus Wellington EUBA/HSNS, Wellington

Description

As part of our 2019 network expansion, we will be replacing devices in the Wellington region with new equipment. This is to enable higher traffic capacity for projected future demand. There will be several interruptions to service while this work is performed. The work will be performed over 2 nights between 0200-0600 on the 22nd - 23rd May 2019. Affected Services: - Chorus Wellington NGA - Chorus Wellington EUBA - Chorus DFAS Wellington - Citlyink Services Wellington - Wellington IP Transit We apologise for any inconvenience this work may cause, if you have any questions or concerns, please get in touch with the team at [email protected]
Planned work: New Plymouth RegionPlanned Maintenance

Schedule

June 4, 2019 02:00 - 06:00 NZST
June 3, 2019 14:00 - 18:00 UTC

Components

xDSL / UFB / RBI / NBN Handovers

Locations

UFF New Plymouth NGA, Chorus New Plymouth NGA

Description

As part of our 2019 network expansion, we will be replacing devices in the New Plymouth region with new equipment. This is to enable higher traffic capacity for projected future demand. There will be several interruptions to service while this work is performed. The work will be performed between 02:00-06:00 on the 4th of June 2019. Affected Services: - UFF New Plymouth NGA - Chorus New Plymouth NGA. We apologize for any inconvenience this work may cause, if you have any questions or concerns, please get in touch with the team at [email protected]

1

Active Incidents

0

Days Since Last Incident

2

Upcoming Maintenances

History (Last 7 days)

Wellington -Service Disruption

Incident Status

Service Disruption


Components

xDSL / UFB / RBI / NBN Handovers, IP Transit, IntelliPath Services


Locations

Citylink Wellington, Chorus Wellington NGA, Chorus Wellington EUBA/HSNS, Wellington



May 23, 2019 00:00 NZST
May 22, 2019 12:00 UTC
[Resolved] Services have been restored

May 22, 2019 23:39 NZST
May 22, 2019 11:39 UTC
[Identified] Technician is onsite re-patching fibers in preparation for restoring traffic to alternative device.

May 22, 2019 23:19 NZST
May 22, 2019 11:19 UTC
[Identified] We have an engineer on the way to site to recover the Wellington device.

May 22, 2019 22:47 NZST
May 22, 2019 10:47 UTC
[Identified] We currently have an event in Wellington which is being looked at by engineers, it would appear we have lost access to a core device and we are paging out engineers to head to Wellington Exchange.