All Systems Operational

Updated a few seconds ago

**AS45177 (Devoli) Core Network Status** Devoli support: 0800 DEVOLI or 0800-338-654 For unplanned Chorus outages/notifications, please go to http://outages.chorus.co.nz/ Chorus unplanned outages recently resolved please go to http://outages.chorus.co.nz/ and click on "Recently Resolved". For UFF planned and unplanned outages, please review: https://ultrafastfibre.statuspage.io/

Locations

UFB - New Zealand

Operational

DSL - New Zealand

Operational

NBN - Australia

Operational

Wireless/Mobile - New Zealand

Operational

DNS

Operational

Voice

Operational

Core Links & Services

Operational

Colocation & Datacenter

Operational

Web Services

Operational

Scheduled Maintenance

Planned Maintinence: Enable Hornby DCPlanned Maintenance

Schedule

September 26, 2024 02:00 - 05:00 NZST
September 25, 2024 14:00 - 17:00 UTC

Components

UFB - New Zealand, Colocation & Datacenter

Locations

Enable Christchurch UFB, Datacenter Services

Description

<h3>Maintenance Window:</h3> 2024 September 26th 02:00 - September 26th 06:00 NZT <h3>What work is being carried out, and Why:</h3> We will be completing maintenance in the Enable Hornby DC expected to impact all services terminating directly at this site as an extension to the Enable UFB notification already issued. This will also impact Enable Handover ENVIBOTS167029 - Legacy Network <h3>Customer impact and Mitigation:</h3> We expect a loss of service of up to 30 min per service to all services at the site. If services do not self restore you may need to reboot the CPE. <h3>How to reach Devoli for further questions:</h3> If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new
Planned Maintenance: Enable Christchurch Planned Maintenance

Schedule

September 26, 2024 02:00 - 06:00 NZST
September 25, 2024 14:00 - 18:00 UTC

Components

UFB - New Zealand

Locations

Enable Christchurch UFB

Description

<h3>Maintenance Window:</h3> 2024 September 26th 02:00 - September 26th 06:00 NZT <h3>What work is being carried out, and Why:</h3> As part of maintaining our data network Enable Networks are completing maintenance on the indicated network elements. Handover ENVIBOTS265449 - Devoli Network <h3>Customer impact and Mitigation:</h3> We expect a loss of service of up to 30 minutes on the services indicated during the outage window. If services do not self restore you may need to reboot the CPE. <h3>How to reach Devoli for further questions:</h3> If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new

0

Active Incidents

2

Upcoming Maintenances

19

Incidents Last 365 Days

History (Last 7 days)

Emergency Maintenance: Ponsonby BNGPlanned Maintenance

Description

<h3>Maintenance Window:</h3> 2024 September 11th 02:00 - September 11th 04:00 NZT <h3>What work is being carried out, and Why:</h3> As part of maintaining our data network we are completing maintenance on the indicated network elements. Chorus Auckland Handover IDA120737182 Northpower Whangarei Handover 5000 <h3>Customer impact and Mitigation:</h3> We expect a loss of service of up to 30 minutes on the services indicated during the outage window. If services do not self restore you may need to reboot the CPE. <h3>How to reach Devoli for further questions:</h3> If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new


Components

UFB - New Zealand


Locations

Chorus Auckland UFB


Schedule

September 11, 2024 02:00 - September 11, 2024 04:00 NZST
September 10, 2024 14:00 - September 10, 2024 16:00 UTC


September 11, 2024 04:00 NZST
September 10, 2024 16:00 UTC
[Update] Scheduled maintenance is complete.

September 11, 2024 02:00 NZST
September 10, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.
Emergency Maintenance: 220Q-AX-1Planned Maintenance

Description

<h3>Maintenance Window:</h3> 2024 September 10th 02:00 - September 10th 06:00 NZT <h3>What work is being carried out, and Why:</h3> As part of maintaining our data network we are completing maintenance on the indicated network elements. 220Q-AX-1 <h3>Customer impact and Mitigation:</h3> We expect a loss of service of up to 60 minutes on the services indicated during the outage window. If services do not self restore you may need to reboot the CPE. <h3>How to reach Devoli for further questions:</h3> If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new


Components

Colocation & Datacenter


Locations

Datacenter Services


Schedule

September 10, 2024 02:00 - September 10, 2024 06:00 NZST
September 9, 2024 14:00 - September 9, 2024 18:00 UTC


September 10, 2024 06:00 NZST
September 9, 2024 18:00 UTC
[Update] Scheduled maintenance is complete.

September 10, 2024 02:00 NZST
September 9, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.
Unplanned Event: 220 Queen StreetPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Colocation & Datacenter


Locations

Datacenter Services


Postmortem

https://devolihq-my.sharepoint.com/:b:/g/personal/reilly_devoli_com/EYhGHqupOUxEgQQpx4bcPRgBnnCnBMKbAQ6wmQoBBtvc7g?e=A73IZk


September 5, 2024 17:59 NZST
September 5, 2024 05:59 UTC
[Resolved] Services have recovered and traffic now stable.

September 5, 2024 16:59 NZST
September 5, 2024 04:59 UTC
[Investigating] We are currently investigating an issue impacting services at 220 Queen Street
Unplanned Event: Wellington Chorus DHCP ServicesDegraded Performance

Incident Status

Degraded Performance


Components

UFB - New Zealand


Locations

Chorus Wellington UFB



September 5, 2024 10:02 NZST
September 4, 2024 22:02 UTC
[Resolved] Closing incident, Services and traffic levels remain stable

August 30, 2024 13:23 NZST
August 30, 2024 01:23 UTC
[Monitoring] Traffic levels have returned to normal. Please reboot CPE if services do not self restore.

August 30, 2024 13:11 NZST
August 30, 2024 01:11 UTC
[Investigating] We are currently investigating an issue impacting UFB services via Chorus in Wellington Region.

August 30, 2024 13:06 NZST
August 30, 2024 01:06 UTC
[Investigating] We are currently investigating an issue impacting DHCP services via Chorus in Wellington Region.
Planned Maintenance: Enable Christchurch Planned Maintenance

Description

<h3>Maintenance Window:</h3> 2024 September 5th 02:00 - September 5th 06:00 NZT <h3>What work is being carried out, and Why:</h3> As part of maintaining our data network Enable Networks are completing maintenance on the indicated network elements. Handover ENVIBOTS265449 - Devoli Network <h3>Customer impact and Mitigation:</h3> We expect a loss of service of up to 30 minutes on the services indicated during the outage window. If services do not self restore you may need to reboot the CPE. <h3>How to reach Devoli for further questions:</h3> If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new


Components

UFB - New Zealand


Locations

Enable Christchurch UFB


Schedule

September 5, 2024 02:00 - September 5, 2024 06:00 NZST
September 4, 2024 14:00 - September 4, 2024 18:00 UTC


September 5, 2024 06:00 NZST
September 4, 2024 18:00 UTC
[Update] Scheduled maintenance is complete.

September 5, 2024 02:00 NZST
September 4, 2024 14:00 UTC
[Update] Scheduled maintenance is starting.