Planned Maintenance In Progress

Updated a few seconds ago

**AS45177 (Devoli) Core Network Status** Devoli support: 0800 DEVOLI or 0800-338-654 For unplanned Chorus outages/notifications, please go to http://outages.chorus.co.nz/ Chorus unplanned outages recently resolved please go to http://outages.chorus.co.nz/ and click on "Recently Resolved". For UFF planned and unplanned outages, please review: https://ultrafastfibre.statuspage.io/

Description

Maintenance Window: 2022 May 05th - June 30th, 01:00 - 06:00 NZT Work will be completed during the hours of 1AM-6AM during the nights indicated in the sheet below. https://devolihq-my.sharepoint.com/:x:/g/personal/reilly_devoli_com/EYenZOwITmBMkrkrJAMqIUIBPxqr0Yj1IAbu9Oee99g2Xw?e=bjiIH2 What work is being carried out, and Why: As part of maintaining our data network we are performing firmware updates on devices across our network throughout the months of May - June. The purpose of these updates is to ensure all hardware on our network is running with the latest performance, compatibility and security updates recommended by our hardware vendor. Customer impact and Mitigation: We expect a loss of service of up to 10 minutes to services terminating on and transiting via the devices mentioned. How to reach Devoli for further questions: If you have any questions or concerns about this planned maintenance, please get in touch with support through http://support.devoli.com/hc/en-us/requests/new

Components

xDSL / UFB / RBI Handovers - New Zealand, NBN Handovers - Australia, DNS, Devoli Ethernet, Voice, IP Transit - International, IP Transit - Domestic, IntelliPath Services, Web Services, External Services

Locations

Granulier/Intellipath Portal, Mynxnet Web Services, Vumeda Wholesale Portal, Chorus Auckland NGA DHCP, Chorus Dunedin NGA, Chorus Hamilton NGA, Chorus Christchurch NGA, Chorus Greymouth NGA, Chorus Queenstown NGA, Chorus Auckland EUBA/HSNS, Chorus Oamaru NGA, Chorus Nelson NGA, Chorus Paraparaumu NGA, Chorus Invercargill NGA, Chorus Gisborne NGA, Chorus Whakatane NGA, Chorus Rotorua NGA, Chorus Timaru NGA, Chorus Napier NGA, Chorus New Plymouth NGA, Chorus Wellington NGA, Chorus Wellington NGA DHCP, Chorus Wellington EUBA/HSNS, Chorus Taupo NGA, Chorus Masterton NGA, Chorus Palmerston North NGA, Chorus Christchurch EUBA/HSNS, Chorus Christchurch NGA DHCP, Chorus Auckland NGA, UFF Wanganui NGA, UFF Wanganui NGA DHCP, UFF Tauranga NGA, UFF Tauranga NGA DHCP, UFF New Plymouth NGA, UFF New Plymouth NGA DHCP, UFF Hamilton NGA, UFF Hamilton NGA DHCP, Unison Napier NGA, Chorus Dunedin NGA DHCP, Chorus Hamilton NGA DHCP, Enable Christchurch NGA, Northpower Whangarei NGA, Citylink Auckland, Citylink Wellington, Northpower NGA DHCP, Vodafone RBI, Telstra Sydney, AAPT DIA, AAPT Melbourne, GComm Melbourne, GComm DIA, AAPT Sydney, Telstra Sydney, Telstra DIA, Optus Sydney, Optus DIA, AAPT Brisbane, GComm Brisbane, Vocus DIA, London, San Jose, Los Angeles, Melbourne, Sydney, Wellington, Auckland, Auckland Hosting, Broadsoft Cloud PBX, Enable NGA DHCP, DNS Auckland 2, Chorus API, All NZ - DHCP, UFF Portal, PPPoE Users (Voice and Data)

Schedule

May 5, 2022 01:00 - June 30, 2022 06:00 NZST
May 4, 2022 13:00 - June 29, 2022 18:00 UTC



May 10, 2022 16:16 NZST
May 10, 2022 04:16 UTC
[Update] Please see updated dates, AU devices have been withdrawn from this change and will be scheduled at later date.

May 5, 2022 01:00 NZST
May 4, 2022 13:00 UTC
[Update] Scheduled maintenance is starting.

Locations

xDSL / UFB / RBI Handovers - New Zealand

Operational

Core Links

Operational

NBN Handovers - Australia

Operational

DNS

Operational

Devoli Ethernet

Operational

Voice

Operational

IP Transit - International

Operational

IP Transit - Domestic

Operational

IntelliPath Services

Operational

Web Services

Operational

External Services

Operational

External Services

0

Active Incidents

0

Upcoming Maintenances

12

Incidents Last 365 Days

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Core Links


Locations

Domestic Core Links




July 4, 2022 13:57 NZST
July 4, 2022 01:57 UTC
[Resolved] We have received confirmation that impacted fibres have been repaired, links will be closely monitored however incident will now be closed.

July 3, 2022 20:41 NZST
July 3, 2022 08:41 UTC
[Identified] Engineers will be working on the issue overnight, next update expected 0900hrs.

July 3, 2022 17:48 NZST
July 3, 2022 05:48 UTC
[Identified] We have received reports of a multiple fibre cut event south of Auckland, this has caused multiple core links to fail over to backup while the impacted fibres are repaired by the circuit vendors.