Active Incident

Updated a few seconds ago

**AS45177 (Devoli) Core Network Status** Devoli support: 0800 DEVOLI or 0800-338-654 For unplanned Chorus outages/notifications, please go to http://outages.chorus.co.nz/ Chorus unplanned outages recently resolved please go to http://outages.chorus.co.nz/ and click on "Recently Resolved". For UFF planned and unplanned outages, please review: https://ultrafastfibre.statuspage.io/

Incident Status

Operational

Components

xDSL / UFB / RBI Handovers - New Zealand

Locations

Unison Napier NGA



June 24, 2021 09:39 NZST
June 23, 2021 21:39 UTC
[Monitoring] We have confirmed with a number of customers that circuits have restored. Please ask the customer to restart the router. If the customer is still having issues, please inform us with the ASID to [email protected]

June 24, 2021 09:33 NZST
June 23, 2021 21:33 UTC
[Investigating] Issue is still under investigation. Next update in 15 Mins

June 24, 2021 09:17 NZST
June 23, 2021 21:17 UTC
[Investigating] Issue is still under investigation. Next update in 15 Mins

June 24, 2021 09:00 NZST
June 23, 2021 21:00 UTC
[Investigating] Devoli Engineering are still investigating the incident, Next update in 15 Mins

June 24, 2021 08:38 NZST
June 23, 2021 20:38 UTC
[Investigating] Multiple users have reported issue with Unison connections. Devoli Engineering is investigating with high urgency. Next update in 15 mins.

Locations

xDSL / UFB / RBI Handovers - New Zealand

Operational

NBN Handovers - Australia

Operational

DNS

Operational

Devoli Ethernet

Operational

Voice

Operational

IP Transit - International

Operational

IP Transit - Domestic

Operational

IntelliPath Services

Operational

Web Services

Operational

External Services

Operational

External Services

Scheduled Maintenance

Schedule

June 30, 2021 03:00 - 06:00 NZST
June 29, 2021 15:00 - 18:00 UTC

Components

DNS, Voice, IP Transit - International, IntelliPath Services

Locations

Melbourne, Broadsoft Cloud PBX

Description

<h3>Maintenance Window</h3> 30th June 2021 03:00H - 30th June 2021 06:00H NZST 30th June 2021 01:00H - 30th June 2021 04:00H AEST <h3>Work being carried out </h3> We are migrating services from M1-CR1 to ME1-IP-1 on the 30th June 2021 03:00H - 30th June 2021 06:00H NZST. This work may impact customer services hosted in M1-CR1. <h3>Impact </h3> We expect multiple 15min outages within the duration of work and there may be outages up to 45min within the maintenance window. The migration process may cause multiple disruptions to services for any of your customers who are online during the activity. Our Engineers are on standby to monitor any issues. Do not hesitate to contact the Support Team through support.devoli.com/hc/en-us/requests/new should you require any further information about this planned work.

1

Active Incidents

1

Upcoming Maintenances

16

Incidents Last 365 Days

History (Last 7 days)

Description

<h3>Work being carried out</h3> As part of maintaining our core infrastructure, Devoli will be performing maintenance work on the core network in NTC. <h3>Customer impact and Mitigation:</h3> This is advisory only. We foresee no impact on customer services. Do not hesitate to contact the Customer Support Team through support.devoli.com should you require any further information around this planned work. <h3>Maintenance Window:</h3> 2021 June 24th 06:00 - June 24th 08:00 NZT


Components

xDSL / UFB / RBI Handovers - New Zealand


Locations

Chorus Auckland NGA DHCP, Chorus Christchurch NGA DHCP


Schedule

June 24, 2021 06:00 - June 24, 2021 08:00 NZST
June 23, 2021 18:00 - June 23, 2021 20:00 UTC



June 24, 2021 08:00 NZST
June 23, 2021 20:00 UTC
[Update] Scheduled maintenance is complete.

June 24, 2021 06:00 NZST
June 23, 2021 18:00 UTC
[Update] Scheduled maintenance is starting.